Privacy Policy

Last Updated: September 2026

This Privacy Policy explains how PrinterCare Support LLC ("PrinterCare", "we", "us", or "our") collects, uses, and discloses information when you visit our website, submit hardware diagnostic requests, or communicate with our technical representatives.

1. Information We Collect

We may collect information directly from you, including:

• Contact Details: Your name, business email address, and telephone number when you call or submit a support inquiry.
• Hardware & Technical Details: Printer manufacturer, model number, serial or firmware revision, operating system version, and reported error codes.
• Network Log Information: Basic IP address, browser user-agent, and access timestamps for diagnostic server logs.

2. How We Use Information

We use information solely to:

• Diagnose and troubleshoot your printer hardware, print spooler, and driver configuration issues.
• Facilitate customer service communications and verify service eligibility.
• Maintain network security and prevent fraudulent interactions.

3. Confidentiality & Non-Retention of Print Content

During remote assistance sessions, our technicians may view workstation printer properties or spooler status. We never view, access, or retain the actual contents of your personal or business print files.

4. Contact Our Privacy Team

If you have any questions regarding our privacy practices, contact us at support@novaqy.com or call +1 (833) 613-8638.